Cellular International Frequently Asked Questions (FAQs)

The order process is very simple. All we require is your name, address, phone number, and a valid credit card. You decide how much you wish to purchase. $5, $10, $25, up to $100.00. That's it, you're done. We review your credit card information, and the phone number you entered to make sure it is a working and correct number. Then we activate you immediately. Enjoy the service. We guarantee it!

No, you pay just for the minutes you use for international calls (the rate charged depends on the country called) and a flat fee of 69 cents for directory assistance calls. No other fees apply. Many of our competitors advertise low rates but use tricks, surcharges and hidden fees to increase their profit margin. This is not the case with Cellular International.

No. All rates remain the same 24 hours a day, seven days a week, every day of the year.

All domestic and international calls are billed in full minute increments.

To review your call history online simply login to your Cellular International account, and click View My Calls on the My Account Manager screen.

Yes. We call that feature “Add Money”. You can select any amount you choose to add to your account. Or, call our customer service at 800-506-0506 and have one of our operators assist you. You setup your account yourself. You can also set your account to 'Automatically Add Money' when your account is low. You decide the low amount, and also how much you wish to add. Never worry about running out of time on a call. Leave this feature on, or turn it off when you like. For convenience, our system tells you how much money is in your account each time you make a call. Which ever way you choose, Cellular International puts you in control.

All services are prepaid by using Visa, MasterCard, American Express or Discover. You can pre-pay in denominations of $10.00, $25.00, $50.00, $75.00 or $100.00. You will be prompted to enter your credit card information during the sign up process. Unlike pre-paid calling cards that expire, your account with Cellular International will remain active as long as you wish to use it. You can use our convenient Auto-Recharge feature to ensure your balance never hits zero. .

Yes. Cellular International offers four convenient methods to use your existing cellphone or computer to make calls while in another country. Our products are called Global Access, TextCall, WebCall, and Global Talk (due in 2008). Learn more about these products by going to the green tabs at the top of this page. For rates to call from Country to Country, Click here. Have you seen lately what the major carriers charge lately? Save big.

No. When you use Cellular International, you are actually bypassing your existing cellular provider to access our international and directory assistance service. Cellular International works with you existing cellular provider. To use Cellular International, you must always dial the toll-free access number.

You can use Cellular International from any phone number that you register in your account. You can register as many phones as you like. You cannot register public phones.

Yes, the quality is just as good or better than to what you are accustomed. Cellular International uses the latest software and hardware switching technology to process your calls. We use only the highest quality international networks to connect your calls worldwide..

Yes, Cellular International can be used from any mobile or land-line phone. You will be asked to register the numbers of all the phones you wish to use during the sign up process. Additional phones can be added at any time.

Yes. You can use Cellular International anytime and anyplace you are able to connect with the provided toll-free access number.

No. We do not believe in making our customers sign contractual commitments. You may use our service for as long as you like or cancel anytime. However, we're convinced that once you give us a try, you'll want to use our service for years to come.

Yes, you may update your address, phone numbers, and credit card information yourself at any time on-line.  Or you may call our Customer Support center at 1-800-506-0506. Click Here to update your account information online. Note.  To update your email and password, for security reasons, you may only send us a request by submitting a Customer Care ticket on our site.  You must send this ticket from the email that resides in the account currently.  Click Here to submit a ticket.

In some countries mobile users do not pay to receive a call on their mobile phone. This is known as calling party pays. International mobile carriers therefore charge more to the calling party to connect the call.

In some countries mobile users do not pay to receive a call on their mobile phone. This is known as calling party pays. International mobile carriers therefore charge more to the calling party to connect the call.

To make a call, dial the access number provided by Cellular International. When the number is dialed, you will hear a voice prompt asking you to Press 1 to make a call or press 2 to make a directory assistance call. When you hear the tone, dial the destination number. When you press 1 to make a directory assistance call, you will be automatically connected to one of our live operators. You will be provided with your listing, and your call will be connected automatically.

IContact our Customer Support Team at 1-800-506-0506 whenever you have questions or experience difficulty making a call. We are available to assist with any problems or questions that may arise. You can also submit a trouble ticket online by clicking the 'Help' tab on our website.

The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card information received is then encrypted a second time and stored on our secure billing servers. Our service uses the highest security possible.